Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• Personal Data: Any information that identifies or can reasonably be used to identify a living individual, including name, email address, phone number, national identification number, IP address, and device identifiers.
• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• Data Controller: neo188, which determines the purposes and means of processing your Personal Data.
• Data Processor: Any third party that processes Personal Data on behalf of neo188 and under our documented instructions.
• User / You / Your: Any individual who accesses or uses the neo188 platform, whether or not a registered account holder.
• Platform / Services: The neo188 website, its gaming products, customer support systems, and all associated digital services.
• KYC: Know Your Customer — the identity and age verification procedures neo188 is required to conduct.
• Cookie: A small text file placed on your device by a website to store information about your browsing session or preferences.

2. Personal Data We Collect

neo188 collects Personal Data that you provide directly, data generated automatically through your use of the platform, and data received from trusted third-party sources. The categories of data we collect include:

2.1 Identity and Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth and age verification data
• Residential address (street, city, province, postal code)
• Email address
• Mobile phone number
• National identification number (NIK from KTP, passport number, or driver's license number)
• Photographs submitted for identity verification

2.2 Financial and Transaction Data

• Bank account details (bank name, account number, account holder name) — for BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and other supported banks
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal history, including transaction amounts (IDR), timestamps, and reference numbers
• Bonus and promotion redemption records
• Account balance history

2.3 Gaming and Behavioral Data

• Betting history, including game types, wager amounts, odds, and outcomes
• Session duration and frequency of play
• Game preferences and categories accessed (sports betting, live casino, slots, togel lottery games)
• Responsible gaming tool settings (deposit limits, self-exclusion requests)

2.4 Technical and Device Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, and browser version
• Unique device identifiers
• Log data including access times, pages visited, and error reports
• Cookie and tracking technology data (see Section 7)

2.5 Communications Data

• Records of communications between you and our customer support team via live chat, email, or messaging platforms
• Survey responses and feedback submissions
• Complaints and dispute records

3. How We Collect Your Data

We collect Personal Data through the following means:

• Direct submission: Data you enter during account registration, identity verification, deposit or withdrawal requests, and any form completion on the platform.
• Automated collection: Technical data collected automatically via cookies, web beacons, server logs, and similar technologies when you browse the platform.
• Third-party sources: Identity verification partners (for KYC checks), payment processing partners (to validate transactions), and fraud detection services.
• Customer support interactions: Information shared during live chat sessions, email exchanges, and support ticket submissions.

4. Purposes of Processing

neo188 processes your Personal Data only for specific, legitimate purposes. The table below summarizes the primary purposes and the types of data involved:

Purpose	Data Categories Used
Account registration and management	Identity, contact, device
Identity and age verification (KYC)	Identity, government ID documents
Processing deposits and withdrawals	Financial, identity, transaction
Fraud prevention and anti-money laundering (AML)	Identity, financial, technical, behavioral
Providing and improving gaming services	Gaming, behavioral, technical
Responsible gaming monitoring and enforcement	Behavioral, gaming, identity
Customer support and dispute resolution	Identity, transaction, communications
Sending service-critical notifications	Contact, identity
Legal and regulatory compliance	All categories as required
Platform security and abuse prevention	Technical, behavioral, identity

neo188 does not use your Personal Data for unsolicited third-party marketing. Promotional communications from neo188 itself (about bonuses, new games, or seasonal offers relevant to your account) may be sent to your registered email address, and you may opt out at any time by contacting support.

5. Legal Basis for Processing

neo188 processes your Personal Data on the following legal grounds:

• Contractual necessity: Processing required to fulfill the agreement between you and neo188, including account registration, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful government or law-enforcement requests.
• Legitimate interests: Processing necessary for neo188's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (for example, for optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6. Data Sharing and Disclosure

neo188 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent strictly necessary:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These include payment processing partners (to facilitate IDR transactions via local banks and e-wallets), identity verification providers (for KYC document checks), fraud detection and AML screening services, cloud infrastructure and hosting providers, and customer support platform operators. All such providers are contractually bound to use your data solely for the purposes we specify and to maintain appropriate security standards.

6.2 Legal and Regulatory Authorities

neo188 may disclose your Personal Data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required to do so by applicable law, court order, or regulatory mandate. We will notify you of any such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event that neo188 undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance of any such transfer and ensure that the receiving entity commits to honoring this Privacy Policy or provides substantially equivalent protections.

6.4 With Your Consent

We may share your data with additional third parties in circumstances not described above where you have given explicit, informed consent for that specific sharing.

7. Cookies and Tracking Technologies

neo188 uses cookies and similar tracking technologies to operate and improve the platform, authenticate your session, detect fraud, and understand how users interact with our services. The categories of cookies we use are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your account authentication state, and enable core features such as the game lobby and account dashboard. You cannot opt out of strictly necessary cookies without disrupting the fundamental operation of the platform.

7.2 Functional Cookies

Functional cookies remember your preferences — such as language settings, preferred payment method, and responsible gaming tool configurations — so you do not need to re-enter them on each visit. These cookies enhance your experience but are not strictly required for the platform to operate.

7.3 Analytics Cookies

We use analytics tools to collect aggregated, anonymized data about how users navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This information helps us identify areas for improvement. Analytics data does not identify you personally.

7.4 Security Cookies

Security cookies support our fraud detection and anti-bot measures. They help us identify suspicious access patterns, prevent credential stuffing attacks, and enforce account security protections such as two-factor authentication session management.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of some platform features. Continued use of the neo188 platform following acceptance of this policy constitutes consent to our use of cookies as described above.

8. Data Retention

neo188 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Data Category	Retention Period	Reason
Account and identity data	Duration of account + 5 years after closure	AML compliance and dispute resolution
Transaction and financial records	5 years from transaction date	Legal and regulatory requirements
KYC documents	5 years from submission	Regulatory compliance
Betting and gaming history	3 years from last activity	Dispute resolution and responsible gaming audits
Customer support records	3 years from last interaction	Service improvement and dispute evidence
Technical and device logs	12 months	Security monitoring
Marketing consent records	Until consent withdrawn + 1 year	Compliance with consent obligations

When data reaches the end of its applicable retention period, neo188 will securely delete or anonymize it so that it can no longer be linked to any individual. Where anonymization is not technically feasible, data will be deleted using industry-standard secure erasure methods.

9. Data Security

neo188 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for sensitive stored data, including financial records and identity documents
• Role-based access controls ensuring that only authorized personnel with a legitimate business need can access your data
• Two-factor authentication (2FA) options for user accounts and mandatory 2FA for all internal administrative systems
• Regular penetration testing and security audits conducted by independent third-party cybersecurity firms
• Intrusion detection systems and real-time monitoring of network activity for anomalies
• Secure data center infrastructure with physical access controls, redundant power, and backup systems

Despite these measures, no system is completely impervious to attack. In the unlikely event of a data breach that affects your Personal Data, neo188 will notify affected users promptly and take all reasonable steps to mitigate harm, in accordance with applicable notification requirements.

10. Your Data Rights

As a user of the neo188 platform, you hold a range of rights with respect to your Personal Data. neo188 is committed to honoring these rights promptly and transparently. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request.

• Right of Access: You may request a copy of the Personal Data neo188 holds about you, along with information about how it is processed.
• Right to Rectification: If any of your Personal Data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing of your Personal Data where we rely on legitimate interests as the legal basis, and where your specific circumstances warrant it.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

We will respond to all verifiable data rights requests within 30 days of receipt. In cases of complexity or high volume, we may extend this period by up to an additional 30 days and will notify you accordingly. We do not charge a fee for data rights requests unless they are manifestly unfounded or excessive.

11. Minors and Age Restrictions

neo188 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account without prior notice.

If you are a parent or guardian and believe that a minor in your care has created an account on neo188, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Third-Party Links and Embedded Content

The neo188 platform may reference third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming) whose software operates within our platform environment. While these providers' games are delivered through neo188's interface, certain technical data — such as game session identifiers and RNG certification data — may be processed by those providers in accordance with their own privacy standards.

neo188 is not responsible for the privacy practices of third-party game providers or any other external entities. We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies exclusively to data processed by neo188 itself.

13. International Data Transfers

neo188 primarily stores and processes data within secure server infrastructure. In some circumstances, your Personal Data may be transferred to or accessed by service providers located outside Indonesia. Where such transfers occur, neo188 ensures that appropriate safeguards are in place — including contractual data protection clauses and security requirements equivalent to those described in this policy — to protect your data in accordance with applicable privacy standards.

By using the neo188 platform and submitting your Personal Data, you acknowledge and consent to such transfers occurring where necessary for the provision of our services.

14. Changes to This Privacy Policy

neo188 reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Where changes are material — meaning they significantly affect how we use your data or reduce your rights — we will notify you via your registered email address at least 14 days before the changes take effect.

Your continued use of the neo188 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must cease using the platform and contact support to close your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way neo188 handles your Personal Data, please reach out to our dedicated privacy team:

• Email: [email protected] — use the subject line "Privacy Inquiry" for fastest routing
• Live Chat: Available 24/7 on the neo188 website — ask to be connected to the Privacy or Data team
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

neo188's customer support agents are fluent in both English and Indonesian (Bahasa Indonesia) and are available around the clock to assist you with any data-related concerns.