Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• neo188 / Platform / Company / We / Us: Refers to the online gaming platform operating under the domain neo188.cam and all associated services, content, and software.
• User / Player / You: Any individual who registers an account, accesses, or uses any services offered on the neo188 platform.
• Account: The personal user profile created by registering on the platform, including associated login credentials, transaction history, and personal information.
• Services: All gaming products offered by neo188 including sports betting (football, basketball, tennis, etc.), live casino games, slot games, lottery-style games including togel (Indonesia's traditional numbers lottery), sabung ayam (live cockfighting streaming), and other gambling-related activities.
• Wallet / Balance: The virtual account balance denominated in Indonesian Rupiah (IDR) that reflects the funds available for wagering and withdrawal.
• Deposit: The transfer of funds from your personal bank account or e-wallet into your neo188 account balance.
• Withdrawal: The transfer of funds from your neo188 account balance to your designated bank account or e-wallet.
• Bonus: Promotional funds or benefits credited to your account subject to specific terms and wagering requirements.
• Wagering Requirement: The number of times a bonus amount must be wagered before the funds or associated winnings become eligible for withdrawal.

2. Acceptance of Terms

By accessing the neo188 website, registering an account, or using any of the services provided on this platform, you expressly agree to be bound by these Terms & Conditions in their entirety. These terms govern your use of the neo188 platform and all transactions, bets, and interactions conducted through your account. If you do not agree with any provision contained herein, you must immediately cease using the platform and refrain from creating an account.

Your continued use of the platform following any modifications to these Terms & Conditions constitutes your acceptance of such changes. It is your responsibility to review these terms periodically to stay informed of any updates. neo188 reserves the right to refuse service to any individual or entity at any time, for any reason, at our sole discretion.

3. Eligibility Requirements

To register an account and use the services offered by neo188, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher. neo188 strictly prohibits minors from creating accounts or participating in any gambling activities on this platform.
• Residency: You must be a resident of Indonesia. neo188 services are designed specifically for the Indonesian market and are not intended for use by residents of jurisdictions where online gambling is prohibited or restricted by law.
• Legal Capacity: You must possess the legal capacity to enter into binding contracts under the laws of your jurisdiction. You must not be legally prohibited from gambling due to bankruptcy, court order, or any other legal restriction.
• Single Account: Each individual is permitted to hold only one (1) account on the neo188 platform. Creating multiple accounts is strictly prohibited and will result in the suspension or termination of all associated accounts, with forfeiture of any balances or winnings.
• Compliance with Local Laws: You are solely responsible for ensuring that your use of the neo188 platform complies with all applicable laws and regulations in your jurisdiction. If online gambling is illegal in your location, you must not use our services.

4. Account Registration and Security

4.1 Registration Process

To create an account on neo188, you must complete the registration form with accurate, complete, and truthful information. This includes your full legal name, date of birth, residential address, email address, and phone number. Providing false or misleading information is a breach of these terms and may result in immediate account closure.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your login information with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held liable for all transactions, bets, and actions performed using your account credentials.

neo188 strongly recommends enabling two-factor authentication (2FA) on your account for enhanced security. If you suspect that your account has been compromised or accessed without your authorization, you must immediately notify our customer support team.

4.3 Account Verification (KYC)

neo188 operates in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We reserve the right to request identification documents, proof of address, and proof of payment method ownership at any time. Standard verification documents include:

• Government-issued photo identification (KTP, passport, driver's license)
• Recent utility bill or bank statement showing your name and residential address (dated within the last 3 months)
• Bank account statement or e-wallet screenshot confirming ownership of payment methods used for deposits

Withdrawals may be delayed or declined until account verification is successfully completed. Failure to provide requested documents within 30 days may result in account suspension.

5. Deposits and Withdrawals

5.1 Deposits

neo188 accepts deposits via major Indonesian banks including BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Permata, as well as digital wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 25,000 unless otherwise specified for a particular promotion.

Deposits are typically credited to your account within 3 minutes of successful processing. If your deposit does not appear within 15 minutes, please contact customer support with your transaction reference number. neo188 does not charge any fees for deposits; however, your bank or payment provider may apply their own transaction fees.

You must only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in the funds being returned to the originating account and potential account suspension.

5.2 Withdrawals

Withdrawal requests can be made at any time through your account dashboard. The minimum withdrawal amount is Rp 50,000. neo188 processes withdrawal requests for verified accounts within 60 minutes during normal business hours (08:00 - 23:00 WIB). Withdrawals requested outside these hours will be processed on the next business day.

Funds must be withdrawn to a bank account or e-wallet registered in your own name and matching the name on your neo188 account. Withdrawals to third-party accounts are not permitted for security and anti-money laundering compliance reasons.

neo188 reserves the right to request additional verification documents before processing any withdrawal. Unusually large withdrawals or withdrawals from newly registered accounts may be subject to enhanced due diligence and extended processing times.

5.3 Wagering Before Withdrawal

To prevent money laundering and fraudulent activity, all deposits must be wagered at least one (1) time before a withdrawal can be requested. For example, if you deposit Rp 500,000, you must place bets totaling at least Rp 500,000 before withdrawing any funds. This requirement applies to both deposited funds and any winnings derived from them.

6. Bonuses and Promotions

6.1 Bonus Terms

neo188 offers various bonuses and promotions including welcome bonuses, deposit bonuses, reload bonuses, cashback offers, and loyalty rewards. Each bonus is subject to specific terms and conditions including wagering requirements, eligible games, maximum bet limits, and expiration periods. You must read and understand the terms of each promotion before opting in or claiming a bonus.

Unless otherwise stated, all bonuses are subject to a wagering requirement before withdrawal. The standard wagering requirement ranges from 5x to 30x the bonus amount, depending on the promotion. Wagering contributions vary by game type: slots typically contribute 100% toward wagering requirements, while table games and live casino games may contribute only 10-20%.

6.2 Bonus Abuse

neo188 has a zero-tolerance policy toward bonus abuse. Prohibited activities include but are not limited to: creating multiple accounts to claim multiple bonuses, colluding with other players to manipulate bonus outcomes, employing betting systems designed to guarantee profits from bonus funds, and any other activity deemed by neo188 to constitute unfair advantage-taking.

If neo188 determines that you have engaged in bonus abuse, we reserve the right to void any bonuses, cancel associated winnings, and suspend or terminate your account. All decisions regarding bonus abuse are final and at the sole discretion of neo188.

6.3 Bonus Cancellation

You may cancel an active bonus at any time from your account dashboard. Cancelling a bonus will forfeit the bonus funds and any winnings accumulated while the bonus was active. Your original deposited funds (if applicable) will remain in your account.

7. Betting Rules and Game Conduct

7.1 General Betting Rules

All bets placed on the neo188 platform are final and cannot be changed or cancelled once confirmed. It is your responsibility to verify the details of each bet (selection, stake amount, odds) before confirming the wager. neo188 is not responsible for user errors in bet placement.

In the event of an obvious technical error (such as incorrect odds displayed due to a system malfunction), neo188 reserves the right to void affected bets and refund stakes. Players will be notified of voided bets, and decisions are final.

7.2 Sports Betting

Sports betting markets including football (bandar bola), basketball, tennis, and others are settled according to official results as determined by the relevant sports governing body. Bets are typically settled shortly after the conclusion of the event. For live betting markets, bets are accepted subject to price and availability changes in real-time.

Mix parlay (accumulator) bets require all selections to win for the bet to pay out. If any selection in a parlay loses, the entire bet loses. If a selection is voided (e.g., match postponed), the parlay odds are recalculated excluding the voided selection.

7.3 Casino Games

All casino games including slots, live dealer tables (baccarat, roulette, blackjack), and crash games operate using certified Random Number Generators (RNG) or live dealer results. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes.

neo188 partners exclusively with licensed and audited game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other reputable studios. Game fairness is independently verified by accredited testing laboratories.

7.4 Maximum Winnings

neo188 reserves the right to impose maximum payout limits on certain game types or individual bets. Progressive jackpot wins are paid according to the specific jackpot rules of each game. Standard maximum win limits may apply and will be communicated within the game rules or promotion terms.

8. Responsible Gaming

neo188 is committed to promoting responsible gambling practices and ensuring that gaming remains a form of entertainment, not a financial burden. We provide a range of tools to help you manage your gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limits: Establish maximum loss thresholds per day, week, or month.
• Session Time Limits: Receive notifications or automatic logout after a specified duration of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform for periods ranging from 24 hours to permanent closure.
• Reality Check: Periodic pop-up reminders showing your session duration and net win/loss.

If you feel that your gambling is becoming problematic or causing financial, emotional, or social harm, we strongly encourage you to seek professional help. Please review our Responsible Gaming page for resources and contact information for gambling addiction support organizations.

9. Prohibited Activities

The following activities are strictly prohibited on the neo188 platform and may result in immediate account suspension or termination, forfeiture of funds, and potential legal action:

• Multiple Accounts: Creating more than one account per person.
• Collusion and Fraud: Colluding with other players, manipulating outcomes, or engaging in any fraudulent activity.
• Use of Bots or Automation: Employing software, bots, or automated systems to place bets or manipulate gameplay.
• Money Laundering: Using the platform to launder money or engage in illegal financial activities.
• Chargebacks: Initiating chargebacks or payment disputes in bad faith after depositing funds.
• Abusive Behavior: Harassing other players, staff members, or engaging in offensive, threatening, or discriminatory conduct.
• Exploitation of Errors: Deliberately exploiting technical glitches, software bugs, or pricing errors for personal gain.
• Unauthorized Access: Attempting to access another user's account or gain unauthorized access to neo188 systems.

neo188 employs sophisticated fraud detection systems and monitors all accounts for suspicious activity. We cooperate fully with law enforcement authorities in investigating and prosecuting illegal activities.

10. Limitation of Liability

neo188 provides gaming services on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by law, neo188 disclaims all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

neo188 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to loss of profits, data, goodwill, or other intangible losses. Our total liability to you for any claims arising out of your use of the platform shall not exceed the amount of funds deposited into your account during the six (6) months preceding the claim.

neo188 is not responsible for interruptions to service caused by technical failures, server downtime, internet connectivity issues, force majeure events, or circumstances beyond our reasonable control. We will make reasonable efforts to restore service as quickly as possible, but we do not guarantee uninterrupted or error-free access to the platform.

11. Dispute Resolution

If you have a complaint or dispute regarding your account, a transaction, a bet outcome, or any other aspect of the neo188 platform, you must first contact our customer support team. We are committed to resolving disputes fairly and promptly through our internal complaint handling procedures.

To file a complaint, contact us via email at [email protected] with a detailed description of the issue, relevant account information, transaction references, and any supporting documentation. We will acknowledge receipt of your complaint within 48 hours and aim to provide a substantive response within 7 business days.

If you are not satisfied with the resolution provided by our support team, you may escalate the matter to our senior management for review. All decisions made by neo188 management regarding disputes are final and binding.

12. Account Suspension and Termination

12.1 User-Initiated Closure

You may close your neo188 account at any time by contacting customer support. Upon account closure, any remaining balance will be returned to you via your registered withdrawal method, subject to completion of any pending wagering requirements and verification procedures.

12.2 Platform-Initiated Suspension or Termination

neo188 reserves the right to suspend or terminate your account at any time, with or without cause, at our sole discretion. Grounds for suspension or termination include but are not limited to: breach of these Terms & Conditions, engaging in prohibited activities, failure to complete account verification, suspected fraud or money laundering, chargebacks, abusive behavior, or any other conduct deemed detrimental to the integrity of the platform.

If your account is suspended or terminated for breach of these terms, neo188 reserves the right to forfeit any funds in your account balance. If your account is closed without cause, any remaining balance will be returned to you.

12.3 Inactive Accounts

Accounts that remain inactive (no login or betting activity) for a period of twelve (12) consecutive months may be subject to an administrative fee of Rp 50,000 per month, deducted from the account balance, until the balance is depleted or the account is reactivated. You will receive advance notification before any fees are applied.

13. Privacy and Data Protection

neo188 is committed to protecting your personal information in accordance with applicable data protection laws and our Privacy Policy. By using the platform, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

Your personal information is used solely for the purposes of providing gaming services, processing transactions, verifying your identity, preventing fraud, and complying with legal and regulatory obligations. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

All data transmitted between your device and neo188 servers is encrypted using industry-standard 256-bit SSL encryption. We implement robust security measures to protect your information from unauthorized access, disclosure, or misuse.

14. Changes to Terms

neo188 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the neo188 website. It is your responsibility to review these terms regularly to stay informed of any updates.

Your continued use of the platform following any changes to these terms constitutes your acceptance of the modified terms. If you do not agree with any changes, you must cease using the platform and close your account.

Material changes to these Terms & Conditions will be communicated via email to the registered email address on your account and/or prominently displayed on the website for a reasonable period.

15. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the website
• WhatsApp: Available 24/7 (contact via live chat for number)

Our customer support team operates around the clock and is fluent in both English and Indonesian (Bahasa Indonesia). We aim to respond to all inquiries within 24 hours, typically much sooner.